We are a small, engineer-run team. Every message below routes to a real person — choose the category closest to your question so we can get to it faster.
1. General Support
For account questions, feature requests, or anything not covered below:
2. Bug Reports
Found a calculator returning an unexpected result, a broken page, or a UI glitch? Email bugs@sinaumesync.com with the calculator/page URL, the inputs you used, what you expected, and what happened instead — screenshots help a lot.
3. Legal Inquiries
For copyright/takedown notices, data subject requests, or other legal correspondence, email legal@sinaumesync.com. See also our Terms of Service, Privacy Policy, and Copyright Policy.
4. Business Hours & Response Time
Monday–Friday, 09:00–17:00 (WIB, GMT+7), excluding Indonesian national holidays. We aim to respond to support emails within 2 business days, and to payment/billing issues within 1 business day.
5. Office Address
SinaumeSync currently operates as a remote, online-first engineering platform. A registered business address will be published on this page as our operations grow — for any correspondence requiring a physical address in the meantime, contact legal@sinaumesync.com.